DISCLAIMER

Your utilisation of the Website is undertaken entirely at your own risk, and you shall bear sole responsibility for any loss or risk arising from such utilisation or reliance on the information provided on the Website. 

Whilst we endeavor to ensure the accuracy and completeness of the content on the Website, we provide no guarantee as to its quality, timeliness, operation, integrity, availability, or functionality.

We hereby disclaim any liability for any direct, indirect, or consequential damage, loss, or liability arising from your access or use of the Website and its content, unless otherwise mandated by applicable law. The Website and all information provided therein are provided “as is” without any warranty, whether express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as permissible under law.

There is no warranty or representation, whether express or implied, that the information or files available on the Website are free from viruses or any other harmful data or code that may disrupt, disable, or compromise the operation, stability, security, functionality, or content of your computer system or network unless arising from our gross negligence or deliberate misconduct.

RETURNS POLICY TERMS & CONDITIONS

 These Terms apply when you, as a customer, buy any product or service from TPG Solutions and constitute a valid and binding agreement between you and TPG Solutions. By purchasing any of our Products or Services, you agree to comply with these Terms without modification. The effect of this clause is that by using the Website or purchasing goods or services from us, it will be presumed that you have read and understood these Terms and that you agree to comply with them.

Please read these terms carefully and ensure you understand them. Some of these provisions have the effect of limiting your rights in law and conferring obligations on you by virtue of your agreement to these terms Personal information.

During the interaction between you and TPG Solutions, we may collect and process your personal information (as defined in the Protection of Personal Information Act, 2013). In certain circumstances, your submission of your personal information may be necessary for you to purchase goods, use our services, or access our website. Further information with regards to what we do and how we protect your personal information can be found in our Privacy Policy.

Products and Services

We have made every effort to ensure that the information on our Products displayed at our facility, in our promotional material, on our website, or any other form of communication to you, is accurate. While we use our best endeavors to ensure that the image representing the Product, the features, descriptions and specifications pertaining to the Product are correct, the actual product may be subject to variations in appearance as the packaging may differ over time, or color representation in marketing material may depend on the medium on which the image is displayed.                

In the event that we identify an inadvertent and obvious error in the Product description, price, or image, we will not be obliged to provide the affected Product to you. We will correct and notify you of any errors as soon as reasonably practical. You are responsible to ensure that the Product received by you is the correct Product as selected or ordered. If you have received the incorrect product, you must notify us within 5 business days of you receiving the product to allow us to correct the error. If you are not satisfied with the Product that you purchased, you may return it to us, subject to the returns and refund provisions in these Terms.

Special orders

Special orders will require (100%) full payment prior to being processed. We reserve the right to apply a cancellation fee of up to 15% of the value of merchandise not branded, however for branded merchandise zero refund will be applicable.

Website purchases

If another person has used your account to purchase any Product without your consent, you must notify us within 24 hours.

By submitting an order online, you:

(1) confirm that you are over the age of 18 and have the legal capacity to enter into a transaction with us;

(2) Confirm that, in order to fulfil your order, we will share your Personal Information with third parties such as your bank and our contracted courier service, only to the extent necessary; and

(3) Agree to us investigating any order and confirming any information provided by you in order to prevent fraud.     Your contract of sale with us is only complete once we have accepted and dispatched your order. You will receive a notification from us once your order has been processed and accepted. Delivery. A delivery fee may be charged for each delivery order placed by you. We make use of a third-party courier to deliver any Products and, as such, the delivery process is not entirely within our control. Delivery dates are estimates only, and as we process your order, we will inform you if any products or services on your order turn out to be unavailable or delayed for any reason. It is your responsibility to ensure that the personal information provided by you, including the delivery address, is correct. We are not responsible for deliveries to an incorrect address. On delivery of the order to the specified delivery address, you will receive the courier company’s waybill. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf.  We will require you or your authorised representative to sign and print your or their name on a duplicate copy of the courier waybill, to confirm receipt.        Should no one be in attendance at the delivery address specified by you at the time of delivery, the driver will return the Products to our facility. The courier company will attempt to contact you to make new arrangements for delivery. TPG Solutions reserves the right to charge an additional delivery fee should it be required under these circumstances. You need to inform us about any Product missing or damaged within 24 hours. TPG Solutions has outsourced all deliveries and accordingly, cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier.

Africa Orders – You may place an order online and it will be dispatched within 2-3 working days after completion, it is the customer’s responsibility to claim Value Added Taxes (VAT) at the respective borders. If you have not collected your order within three weeks after receiving the first notification, we reserve the right to cancel your order and refund you with the purchase price less the applicable storage fees. If your order is a customised or special order, we reserve the right to retain the full purchase price.                    

Please ensure that the person you have named to receive/collect the order presents one of the following forms of identification: South African ID; or South African driver’s licence; or Passport. When collecting all orders must be collected in full. Partial collections will not be allowed. It is your responsibility to ensure that your vehicle is fully equipped and has the capacity to accommodate the collection of your order in full. We reserve the right to refuse to load any Product on your vehicle at collection if we consider there to be a safety risk.

Returns and refunds

We will refund or exchange most goods if you return them within 5 working days of purchase after the purchase, provided: it is in its original packaging and condition, including all attachments, accessories and documentation; it is unused

Returns and exchange requests for items purchased more than 14 days might incur collection, delivery and processing fees. However, goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced or credit to your account, subject to the below terms.

The following Products cannot be returned:

1. Items that have been customised according to your specifications;           
2. Items that are clearly personalised, altered or branded; 
3. Items damaged by lightning or any other act of nature; 
4. Items not used in terms of the Product’s user manual; Items that are discontinued;
5. Items that are on sale and clearance items.
6. Items of any consumables, perishable items, memory sticks, masks, sanitisers,

We reserve the right to charge you a restocking fee in the event that the packaging has been damaged. You will be responsible to pay for the cost of returning the products.  In the unlikely event that the Product you purchase is defective, you may return the product within six months of the date of purchase. If you return a defective product that meets these requirements, we will gladly replace, refund or repair the Product of your choice. We reserve the right to send Products for technical evaluation prior to replacing, refunding or repairing such Products and to provide you with feedback within 14 days of receipt of the returned goods and to act accordingly.

Repairs and Warranties

If you have purchased a product that is defective within its warranty period, please notify us as soon as reasonably possible after you become aware of the defect. Please take proper note of any terms or instructions that accompany your goods.  After the 6 months’ statutory warranty has expired, some products have an extended warranty. These warranties are usually stated in the product brochure and may be subject to the manufacturer’s specific terms and conditions.

Before repair work, a cost estimate will be provided to the customer for approval. Repaired items not collected within thirty to ninety days (30 to 90 days) after completion may be sold by the company to recover costs.

Cancellation Policy

Failure to make full payment within ten (10) working days may result in order cancellation. For orders valued above five thousand rand (R5,000 excluding VAT) that are cancelled, a 15% handling and administrative fee will be charged. The company reserves the right to cancel an order and impose a 15% handling fee in case of non-payment. In the case of cancelled orders where layouts have been completed, a layout fee of one hundred rand (R200 excluding VAT) per layout will be levied. Orders that include multiple components requiring consolidation cannot be cancelled or returned once the stock has been consolidated. No cancellations will be accepted after final artwork approval and commencement of branding work. Should clothing items that have been worn need to be returned, they must be laundered before being sent back for hygiene purposes. A laundry fee of ten rand and fifty cents (R10.50) per garment will be charged to your account if unclean worn clothing items are returned.

*No cancellations will be accepted after final artwork approval and commencement of branding work. No future orders will be processed unless prior cancellation fees have been settled.

BRANDING ARTWORK POLICY ARTWORK GUIDELINES PROCESS

All final layouts should be approved online.

Branding will only commence once the layout is approved and full payment is received.

Branding lead times are quoted from the day after artwork approval and proof of payment is received, whichever is later.

ARTWORK SUBMISSION

Only PC format artwork will be accepted, vector artwork is preferred but artwork in the following file formats will be acceptable: .CDR; .EPS; .AI; .PDF; .FH.

The following formats are not accepted: Word or PowerPoint files Gif and jpeg (under 600dpi) Artwork for multicolored imprints must be sent as a color separated file, save for in the instance of digital printing. If typesetting is required, clients must include font and size. To avoid font substitutions, all fonts submitted must be converted to “curves”.

ARTWORK APPROVAL AND APPLICABLE FEES

All artwork needs to be approved, branding will only commence once artwork has been approved and full payment for the order has been received.

Please check ALL aspects of the artwork, and confirm if we can proceed to print.

Please sign proof or approve by email (READ & CHECK BEFORE SIGNING) and email back.

 

 
PLEASE NOTE: 
No printing will begin until artwork has been approved and proof is signed & sent back. Delay in visual approval will lead to delay in delivery of completed job.

*By approving the artwork;*

You accept the layout as depicted in the artwork, you have ensured that the item being branded, color and size of the item are correct. TPG Solutions will not be held accountable for any spelling or artwork errors on items branded in accordance to the approved artwork. Once artwork has been approved, no changes will be accepted. Printing colors will be matched as close as possible to pantone colors or swatches supplied, we do not guarantee a 100% color match. We do not guarantee any print onto metal or ceramics. Additional fees do not apply to artwork received in the correct format however artwork received in the incorrect format will attract a redrawing fee of R400 excluding VAT. This fee will accommodate two further changes to the layouts, where after any additional changes will be charged for at R200 excluding VAT per change. Branding cancelled after layouts have been generated will be charged for at R200 excluding VAT per layout completed.

NB: Once the visual has been approved by the client and he / she agrees that all information / color / quantities / sizes / fonts on this visual is correct, we will not be held liable for any discrepancy thereafter.

DISPLAY

1. Where skins are available for sale as stand-alone items, TPG Solutions is able to refit skins onto TPG Solutions-purchased hardware. Should a client request that TPG Solutions refit skins, the return of hardware to TPG Solutions Johannesburg Head Office will be for the client’s account. Once complete, TPG Solutions will send the items via courier delivery cost will be at client’s cost.
2. Refitting of skins by TPG Solutions is subject to inspection of the relevant hardware. If the existing hardware is faulty or damaged, TPG Solutions will not be able to refit skins.
3. If the client is re-skinning hardware themselves it is the client’s responsibility to ensure that the hardware is not faulty or damaged. TPG Solutions cannot be held liable for skins purchased that cannot be fitted properly due to faulty or damaged hardware.
4. It is the client’s responsibility to ensure they order the correct skin for the correct display unit.
5. Reskinning is specifically tailored to fit to TPG Solutions display hardware. TPG Solutions cannot be held responsible for any skins purchased to fit third-party hardware.
6. All artwork must be created in CMYK and all pantone colors must be included as a pantone solid coated spot within the print file supplied. Please note failing this will result in no color matching taking place. Please also note due to the limited color range of various digital CMYK Print methods, not all pantone colors can be achieved. We endeavor to match as closely as possible, but, color variation will take place on different materials like PVC versus Fabric.
7. Fluorescent and metallic pantones cannot be matched. Only a tonal representation thereof can be achieved.
8. Overexposure to sunlight will reduce the longevity of the print.
9. We encourage you to take care of the display fabric and remove it from direct sunlight at all opportunities.
10. Display fabrics purchased from TPG Solutions come with a 3-month limited print fade warranty.

DISPLAY REPAIR POLICY

11. Display hardware purchased from TPG Solutions comes with a 3-year limited mechanical repair warranty.
12. The warranty excludes display hardware that has been mishandled, abused or not used for its intended purpose.
13. Display hardware that is under warranty and requires repair must be returned to TPG Solutions Johannesburg at the client’s own expense. All broken or damaged parts must be included.

WORKWEAR POLICY

1. Manufacture of workwear products will only commence when the order is received and, for COD clients, full payment is received. Once a sales order is generated your order may not be cancelled or changed.
2. Conti suit sets are sold according to industry-standard which directs that the pants in the set are 2 sizes smaller than the jacket. Conti suit sets will therefore be sold based on the jacket size, for example, if you place an order for a size 34, the jacket will be a size 34 and the pants size will be a size 30.
3. Kindly ensure that sizing has been established correctly before placing an order with us as sets will always be sold as per the above.
4. We will not accept any returns on unbranded or branded workwear items that have had tape specially applied as these are not ex-stock items. We will only accept returns on workwear items that are held in stock and readily available.